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1.9 Based on 8 reviews
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  • Customers like
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  • Customers don't like
    • Customer service 2
    • All around service 2
    • Lack of delivery 1

I ordered a pair of boots 14EE, they were more like a 14d, I tried to return, they offered me a 15. I filed the complaint within seven days of trying the boots. They told me they would contact the factory to see if they had a bigger boot, never offered a return. Waited for them to get back with me, evidently waited on the too long. They then told me that their return policy was fourteen days. I... Read more

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Terrible Customer Service. Sent me the wrong suit and gave me a refund for the suit, but still charged me $50 for shipping. I complained to them and now they are avoiding me. So frustrated with this company. I got nothing from them! Their mistake shipping me the wrong suit and I'm out $50. Go somewhere else and get treated well. Don't waste your hard earned money on this HORRIBLE company. After... Read more

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Well its pretty interesting considering all the reviews I have heard. I have had my own experience with MENS-USA buying a pair of boots online they showed in stock and available I bought the pair of boots for $489 got an email 3 days later when I was actually expecting my boots to arrive they tell me that they don't have these boots in stock and we're no longer available. They asked me if I... Read more

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I placed an order with on August 28, 2015 and paid an extra $25.00 for quick 2 day shipping. After I did not receive the order in 10 days, I requested a refund for upgraded shipping, and Suitusa only refunded me $15.00, not $25.00. I paid $75.00 for the store merchandise, and the order total came up to $125.00, the difference in shipping cost. On September... Read more

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I got an email from this business. Called a saleperson because the suit I wanted did not have an SKU#. So I called the sale person she order she told me that the suit was in stock I order the suit. Within 48 hours I received an email stating that the suit was out of stock and if I ordered something else if it 20 dollars then they would give it to me at the same price. I TOLD THEM NO PUT MY... Read more

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My first suit purchase was not even close to what the picture looked like on their web site so like a fool I tried again but this time with the help of a sales person on the phone to verify what I was going to get - so when suit # 2 arrives it is not the same as I had ordered and when I contacted them they said I was wrong and no refund / no exchange thus leaving me without a suit to wear for my... Read more

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  • From mobile
  • MensUSA
  • Apr 08, 2015
  • #619384

I just want to thank MensUSA for the prompt service I received.... The suit was everything I expected and more. Thanks again! Add comment

I'm so upset with this company it is beyond words. I order a few items from their site on Friday at Noon. Expected the items to be in hand by Tuesday or Wednesday at the latest or a concert on Friday. Told I'd receive a tracking number and email. Never happened. Called multiple time Tuesday and got a hold of someone, just to check. Woman told me my order was split in two because they didn't have... Read more

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In the process of attempting to get my money back on a product I never rec'd I used one out of line word as an adult to an adult. This was not directed towards the "manager" I then in return barely got two words in I need prayed for, I'm a f****** c*** and I do not need to call back for I am speaking to the god of the company and will not reach anyone in a higher position. Apparently I'm a sad... Read more

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I am not sure if posting this review will ever lead to anything but at least it might make other customers aware of the deceit that mensusa do as business. I ordered a Blazer from you even though it was listed as available on you site it wasn't available. After several dialogues and choosing three other blazer. I was finally able to place my order for one that seemed available but necessarily... Read more

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