Ordered a suit on 7/16/17 recieved the suit which was the wrong size placed order for another suit and sent 1st suit back as exchange.recieved another suit wrong size with instructions to get it tailored.was told that the 1st suit has to be returned and inspected...Read more
This company ruined my son's Senior Prom!! I ordered his 1st suit once i received it,they shipped off the wrong item. they said that it was a warehouse mistake. I had to hurry up and shipped the item off not to mention that I paid $22 shipping. Its too late for me to...Read more
I ordered a tuxedo in Oct (regular size) from an online store for an event in Nov. When I received it I called company and advised them it was to small, I was told the tuxedo run a little small and another would be sent that day. I called a week later about 6 pm, only...Read more
I didn't like
- Lousy customer service
Positive Experience Review
I just want to thank MensUSA for the prompt service I received.... The suit was everything I expected and more. Thanks again!
Clothes Return Review
Read reviews saw reports that people did not receive what they ordered, I ordered anyway. Guess what. Did not get what I ordered. Not even remotely close. Trying to process return. Would not recommend doing business with. No quality test on their orders.
Not a good place to do business i went in to the store to buy 10 suits and the employee who helped me was rude and he had a very small inventory and not friendly at all i was told that if i wanted something cheap out of a trunk im not your guy so i just walked out and bought my suits some were else...that store is a joke
The free returns are not free. When buying a suit online you cannot trust the sizing, so we wanted more than one option. They called to tell us if we ordered more than one they would charge a 35% restocking fee. When we ordered two sizes (36 R and 38 S) they got them...Read more
15 August 2016 at 11:00 AM I called to inform them of an order that I didn't received. I paid for the next day service for 2 men suits that 1 arrived and 4 day later still haven't gotten the other. Called customer service, the guy said he would check into it and email...Read more
I have ordered several suits from these clowns and there is always some issue. They always blame me for the foul up. The latest they stated I ordered a size 50 suit. I wanted a 46. They won't stand behind their product and they are shysters. Avoid these idiots at all...Read more
I bought a 3 button suit in which the pictured showed 3 button. What came delivered was a two button. The description said available in 2 button but there was no option so I assumed I would get the 3 button. I told them I wanted a complete refund and they told me...Read more
I ordered a tuxedo, shirts, a bow tie and cummerbund from mensUSA.com and paid for 2 day expedited shipping. Only the tuxedo jacket and pants arrived and it arrived a day late and damaged. Upon contacting mensUSA by telephone and reporting the missing items, the...Read more
I didn't like
- Customer service
I ordered a pair of boots 14EE, they were more like a 14d, I tried to return, they offered me a 15. I filed the complaint within seven days of trying the boots. They told me they would contact the factory to see if they had a bigger boot, never offered a return. Waited...Read more
Terrible Customer Service. Sent me the wrong suit and gave me a refund for the suit, but still charged me $50 for shipping. I complained to them and now they are avoiding me. So frustrated with this company. I got nothing from them! Their mistake shipping me the wrong...Read more
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