Anonymous
map-marker Willingboro, New Jersey

Men's USA - BEWARE!!!! no 100% guarantee!!!

In a page out of the Twilight Zone, on a Friday, I purchased five slacks from MensUSA, all tan. Two days later, I received four calls, 2 emails, from a rude "Vincent" at MensUSA, demanding to know "why are you purchasing five tan slacks? Our warehouse wants to know if you just plan on trying then returning these?" When I told him, what difference does that make, if I like them, I keep them, if not, I exercise my rights pursuant to their "100% satisfaction guarantee (prominently displayed on its website)." Vincent replied, "There is no such policy, we would not accept those returns and to be blunt, we are cancelling your order." So, buyers beware! Don't say you weren't warned. Who knows what these jokers are capable of.
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tippydekelbaum
map-marker Upper Marlboro, Maryland

MENSUSA a scam and poor customer service

I purchased 2 suits from MENSUSA via there website and they sent me the wrong size. I contacted them and spoke with a customer service rep who had zero people skills and was totally rude. Eventually, he just hung up on me. I live on the east coast and had no recourse. I also attempted to order a suit by calling MENSUSA and was so pisssed at the salesman that I hung up on him. I have never had to deal with such rude sales people in my life. So I did the next best thing and took my business some place else. I was treated with respect. I hope the BBB investigates and shuts Mensusa down.
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1 comment
Guest

I placed an order on March 27' 2010.

On April 01' I received one item and it was the wrong size. Customer service was rude and not helpful.

He advised me to try on the shirt even though I knew it would not fit.

I boxed it back up and still waiting for other items as well as the corrected one. I would not order from them again or recommend Mensusa to anyone.

Anonymous
map-marker Vernon, British Columbia

Mensusa is a scam

I ordered a suit but got a shirt, a tie and a hat so I contacted the company and they told me to send the items back and they would refund me the postage and send the item I ordered. I send the wrong items back, paid the postage... got a suit back ...MADE IN CHINA... POLYESTER... (NOT ITALIAN....100% WOOL... as I paid for.) When I phoned I was told that I ordered a two button suit and that one was polyester... the three button suit was wool!!! Then I realized this is a scam... If these persons would put their energy in doing something positive , they ( and their customers) would be so much happier!
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1 comment
Guest

Same experience - almost exactly!! This company is a total scam and should be closed down!

Anonymous
map-marker Salinas, California

Scammers who do not give a *** about the customer!

Men's USA did not bother to call and tell me that they had canceled my tuxedo order until I called to ask for the tracking number. I asked why they had not bothered to tell me that they were out of the size, and the *** said " I'm telling you now" The company is a poorly run half-*** business. When I asked them to send another suit in it's place they wanted me to pay $50.00 for overnight shipping. I told them that was there responsibility not mine since they never called me to inform me of the situation. They said no! Don't waste your time and money on this website that is obviously a non reputable poorly run business!
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1 comment
james d Otj

next time try Men's Wearhouse they seem to be alright.. at least they have been with us..

marylou Sgy
map-marker Wallingford, Connecticut

Mens usa insulted me and used graphic lang.

This is what happened when I tried to get mens usa to send me the right color suit and the right size because they got the order wrong: Each time I called, I was insulted. One representative told me to buy my suits at Neman Marcus if I wanted quality and another told me to tell my fat brother in law to get on a treadmill and lose some weight. Another representative told me to suck his *** and asked me how big my *** was and if I liked big *** (Sorry to use such foul language, but I am quoting directly). I finally was transferred to the "owner", Paul Anderson and he acted concerned at first. When I was finished telling him my problem, he told me to get my eyes checked and stop *** bothering him and his employees. I then told him that I would have to take action against his company for refusing to fix the situation. He then told me to go ahead because he would bleed me dry with all the money he has. He then called me a *** and told me to go *** myself. I was so upset by this treatment that I called again to see of this was a joke or if there was someone legitimate working there. The next guy that answered told me to stop calling because no one was going to treat me nicely there. I am not exaggerating a bit. This is verbatim how they spoke to me.
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Loss:
$330
5 comments
Guest

I hope when all you mother fkrs die, instead of 40 virgins you get 40 well endowed guys who enjoy shoving it up your a**s. O.K., Sally? Now go make youself usefulland strap a bomb to your back and blow yourself up in the name of allah

Guest

what´s the matter,sally? No witty comment to add?

Assuming you know the meaning of the word witty.

Do they teach that to you guys when you´re learinging about how to kill innocent people in the name of f%cking ALLAH? *** you!!!!

Guest

what´s the matter,sally? No witty comment to add?

Assuming you know the meaning of the word witty.

Do they teach that to you guys when you´re learinging about how to kill innocent people in the name of f%cking ALLAH? *** you!!!!

Guest

I dont think its funny at all.Whoever commented that it was must be one of the *** from mens usa. and if not,go ahead and use them. I hope you get as screwed as the rest of us have

Guest

:grin That is soooo funny! HAHAHA Thanks for sharing.

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Anonymous
map-marker Hopkins, Michigan

Wrong size suit, no refund, tough luck!

Men's USA is a ripoff company. I purchased a size 42-R suit from this company for $149 plus shipping. When it came, the trousers fit fine, but the 42-R jacket was way big, at least two sizes, probably a 44-R minimum. I called, and was told "No problem, send it back". Like a fool, I sent it back. I should have saved the return shipping costs and just thrown it in the trash. They refuse to refund anything.They are willing to send another suit (no guarantee that it will fit), and suggested that I just have a tailor re-size the suit. My latest correspondence with them revealed that they never refund anything. They were perfectly willing to accept the return, (tracking I.D. # 1zRA100703****6479) they just will not give an credit for it. English must not be their first language either. Telephone calls are useless, as they have difficulty understanding things as simple as zip codes. Emails rarely if ever receive a response. If you are looking for men's suit, avoid this company like the plague.
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tyronne Cci
map-marker Wallingford, Connecticut

Mens usa is a front for illegal activity

these mthr fkrs use their on-line store nd shaddy store in LA as a front to do illegal activity- like organized crime and who knows what else. Just try their service if u dont believe me. no one, even those who scam people, are going to be as nasty as they are unless they dont care about the business at all and its just a front. Think about it... why else would they be so horrible. FBI should investigate these loosers. Id prefer to see them locked up than victimizing innocent people. Iknow they read these reviews-so heres a message for you mfers. dnt play with fire cuz one of these days,u gonna get burned.
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Loss:
$400
Anonymous
map-marker Sydney, New South Wales

MensUSA IS a SCAM

Mens Usa is a los angeles based website who decieves with "good prices" and a "great range" i wish the LAPD would shut these guys down for horribly and desgustingly ripping thousands off. !!! BE WARNED! DONT BELEIVE THIS WEBSITE@! I WASTED $390USD and they even blocked my email adress for politely asking where the order went.! I HATE IT ! THEY ARE HORRIBLE! A SCAM! I WISH MORE PEOPLE KNEW THIS BEFORE GIVING THEM MONEY! please learn the lesson if youve made the mistake atleast once, to just do a google search for their name, and if you see some scam information stay away.! even if its only 1 or 2 people complaining about it being a scam THEN IT IS! otherwise if for some reason (rarely) maybe it might not be a scam and someone thinks it is, double tripple and quadripple check before buying. also bare the warning signs : -fake stamps of approval and - upping themselves too much.
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2 comments
Guest

I had exactly the same experience. Not sent the suit advertised - but instead a Chinese knock-off, wrong size, wrong color, wrong material, a true piece of junk! Am returning it today - will see if they reimburse my Credit Card!

Guest

I agree this company is a sham. There is no telling how many people they have ripped off.

I think the owner or employees have posted any good ratings, comments, or feedback on various sites. They have over 130 complaints filed with the Better Business Bureau and a rating of F.

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klmpc
map-marker Salt Lake City, Utah

Men's USA lies and cheats

Men's USA sells nice suits. Unfortunately, they lie and try to cheat you. After an online query, they called me the next day (Sunday!), pressured me into accepting a suit with free shipping. They did send the suit, wrong size. No invoice sent with suit, and charged my cc $209 for the $149 suit. They refused to send a detailed invoice. I called, discovered they charged $50 for "special size," which they did NOT send, and $10.00 shipping. I badgered them into a refund of $60.00, which I had to finally obtain with AmEx customer service intervention.
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2 comments
Guest

"Camel Jockey"?? You're a racist *** You're probably a rude n!gger.

Guest

Absolutely the WORST people I've ever tried to deal with. Sent the wrong suit.Twice.

Refused to refund my money.

Camel Jockey on the phone rude arrogant and ignorant. These guys SUCK.

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uma Spa
map-marker Atlanta, Georgia

Mens USA is a scam!

These people at MENS USA repeatedly lied to me about having a suit in stock in a particular size, then they said that it was on the way to me and it never came, and then when I finally confronted them about not getting the suit I paid for, they HUNG UP ON ME 3 times! Do NOT order from this place, they are a total scam and will send you whatever they have that is not what you ordered and then you'll have a miserable time trying to get the right thing and then they'll pretend its all your fault!
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Loss:
$185
Anonymous
map-marker Albany, New York

Try to steal your bank information

Be careful ordering from mensusa.com - after ordering suits for a wedding - languages were downloaded on my laptop and next time I tried to log into my bank account - I was directed to a new page. Be oh so careful with this website. I went to the bank and changed all my account numbers. Also when I ordered the suits, I got all different suits. I ordered the same suit; however, when shipped we got all different brand names. Some were shippped from California and some from New York City. You do not get what you ordered. I will never order from these people again.
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George I Sub
map-marker Saint Cloud, Florida

Have not received order placed and paid for June 12, 2008

I ordered a suit and was to have received a white dress shirt for ten dollars from MENSUSA on June 12, 2008. I received the suit which was satisfactory but did not receive the shirt. I have telephoned them three times, written a letter twice and E-mailed them four times ! When I finally got through on the telephone the person was very rude and said that things are tough. They totally ignore any other form of communication. The shirt is not such a big item but I paid for it and I think I should get what I pay for.
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jaabna E
map-marker Attleboro, Massachusetts

Stay away from this site

Unfortunately I am on the East Coast and through a web search ordered a men's coat from this company. A few weeks later I hadn't heard anything so I called again and ordered it again because they forgot to process the order. I should have known then they were incompetent but ordered the coat, first they said they didn't have it but then came back on and said they had it and would send it 3 day shipping because they forgot to process the order. I received the coat in 3 days in the wrong color as the website and the wrong size and had to send it back and pay $11 to send it back. I received an email that they were only refunding me $170 instead of $199 and did not say why. I am assuming it is shipping which was their idea, I never asked for 3 day shipping. They were rude and to deal with and definitely have the attitude that they do not care about the customer, take it or leave it seems to be their attitude. It seems their attitude starts with the ownership/management and continues with bad salespeople. A very bad experience for this customer.
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1 comment
Guest

This is the wost website! I called to get the tracking number for a tuxedo I ordered and I found out that it was not going to arrive the next day as I had expected.

They were out of the size and did not bother to call and tell me. When I asked why no one had told the that he said " I'm telling you now" The guy was a total *** who said I could order another tux but would have to pay $50.00 to overnight it. When I told him it was there expense not mine, he said they would not pay. This is a poorly run rip-off website that has no idea how to deal with customers.

I had to run around at the last minute to find a tuxedo rental for my son.

It is obvious from the reviews that it is not worth dealing with these people. Do not wast your time on them- they are rude even when they are 100% at falt!

Anonymous
map-marker Norco, California

They messed up on our order and wouldn't refund us!

Do not go to MensUSA and fall for their advertisement of "quality, name-brand, wide selection for the lowest price." They do not carry what they advertise, and basically give you the closest match to what you order in their store. Upon their mistake, they will brush you off like it's your mistake and refuse to refund you. We have not been refunded for our suit or the shipping and handling fees that were incurred due to them screwing up our order twice... Please, save yourself money and time and frustration and don't shop there! There are plenty other places to go to. They are sooooo rude and dishonest!
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Loss:
$120
gdee
map-marker Washington, District Of Columbia

Mens USA is a total scam

I ordered a new $250 dollar super 150 wool and cashmire tux, they send a super 120 polyester piece of junk that's sold for 70-100 everywhere else on the web. I got yelled at by the *** manager too, he even asked me how I expected to get a wool and cashmire tux for only $250 dollars. Joke's on them though, my CC accepted the dispute. Problem is, it still takes a lot of work to do all of that. They are pros at upselling to more expensive merchandise and then sending you something different. Since there seems to be a pattern, I suggest everyone contact the California AG and hold them accountable. These employees are personally liable for their actions, they can't hide behind this manager if they're knowingly committing fraud.
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Loss:
$250
1 comment
Guest

BEWARE TOTAL SCAM

liars

won't Return your calls when they know you're complaining

rude as ***

sends you the wrong suit and won't exchange them

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