Ordered a suit for my wedding and my bank card was charged immediately. So I gave it 2 days figuring it would take a couple days to process the order.
After 4 days, I received no emails, no shipping confirmation or tracking number. So I email this so called customer service asking for a tracking number. I get no reply. So I call the customer service number the next day (on a friday 6 days after i made the order)and actually did get to speak to some women, who says the warehouse didn't receive my order and she would resubmit it right away.
So I'm thinking "ok this is BS but I guess it could happen". So I question the shipping and she reassures me it will be shipped out first thing Monday morning. I ask ok so your going to do a overnight or 2 day shipping right? Wrong!!!
She tells me "oh well your getting $25 shipping and you only paid $10 so your actually getting a good deal". WTF!?! Its already been 6 days and my suit hasn't even shipped yet and you try to sell me that I'm getting a deal over your incompitence? Seriously?!?
So, Monday comes and goes, no shipping confirmation or tracking number still. I email them again on tuesday asking for a tracking number. No reply! Wednesday, no reply!
So Thursday morning I'm really pissed by now. I email them and give them a 12pm deadline on friday for a tracking number or I am stopping payment through my bank card. Guess what....NO REPLY! So I come home Friday evening and call my bank, explain exactly what was going on and went through the dispute process.
I had my money back within 24 hours! Now THATS customer service! Guess what? Monday, I get
an email from men's USA with a tracking number saying my shipment would be delivered the following day.
No thanks you *** company with *** customer service!!! I refused the delivery.
Men's USA I know you read this forum and all these great reviews are your own self proclaimed *** trying to scam more people. DO NOT BUY FROM THIS PLACE YOU WILL REGRET IT!!!!
Product or Service Mentioned: Mensusa Suit.