Not resolved
Advertised vs Delivered
Customer service
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Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
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Value for money

Ordered a suit online with 2 days shipping for an extra 15.00. Requested tracking info using 6 emails with no response until the 5th.

Suit came-10 days later with no shipping refund-wrong suit- wanted to return/exchange it but it is a complicated process. Sent 4 emails in 3 days with no response and no direction. I am considering having my credit card company revoke the charges and sending the suit back. This company is not ready for online ordering and has a lot of growth to do.

Any phone calls request you to handle it with emails. Would not order from them again. Ever.

Poor customer service and no response to emails. John Dorch

Product or Service Mentioned: Mensusa Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $224.

Preferred solution: Full refund.

I didn't like: Customer service and response.

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