For my wedding I ordered two suits from MensUSA in one order. For the first suit I was supposed to get size 38L but they sent me 38R though they had 38L on the hanger.They want me to ship this back to the USA at my own cost and I had already paid $70 UPS COD when I received the package. Besides they will not send a replacement until they receive the returned suit and that will take forever. My wedding would have come and gone by then.
I declined that option anyway so they promised to send $15 for alteration instead but they still never did 10 days later.
For the second suit I asked for a 2-button jacket but they sent 3-button style. I am completely displeased about this. I thought I could live with the first error but this aggravated me even more. It clearly shows this guys have serious problem going on with their service.
Product or Service Mentioned: Mensusa Suit.