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Most Helpful
2.9
Details
The online store is a mixture of good and bad. Please do research first before ordering anything from them. If I had done this, I probably wouldn't have ordered anything from them, or perhaps I wouldn't have ordered two suits from them as a first order. Maybe just one...
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1 comment
Irene Moore
#1713480
Shopping Expert

As stated on mensusa.com, if any customer is not completely satisfied with the purchase, it is possible to get a full refund less shipping and handling fees within 15 days of ...

Review
#1486740 Review #1486740 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Let the company propose a solution
Tags
  • Deceptive Advertising
  • Good Selection

MensUSA - Bait and switch

I ordered a purple suit Super 120's thinking it was 100% wool. Come to find out it was 100% polyester. In the advertisement it said that the material was very fine ,
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Review
#1535571 Review #1535571 is a subjective opinion of poster.
Reason of review
Not as described/ advertised

MensUSA - AWFUL CUSTOMER SERVICE!!!

RUDE AND TOLD ME I NEED TO UNDERSTAND HOW TO BUY THINGS ONLINE. Clearly, this person is not someone that should be in customer service. BEWARE!!!!!!!
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Review
#1517836 Review #1517836 is a subjective opinion of poster.
Reason of review
Poor customer service

MensUSA - It's FREEZING HERE!!....Sure wish i had a coat!!

has been 2 weeks since i ordered....apparently, they sent the wrong item to the wrong address....smh...and yet, did they reach out to me?...nah...they waited till i called then act as if it's just being " processed " ...probably take forever also to get money back....unless you're in the area of the physical store, best to stay away from these guys...
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Review
#1460225 Review #1460225 is a subjective opinion of poster.
Reason of review
Order processing issue

MensUSA - Trousers

Bought two pairs of trousers it's been two weeks all they keep sending is a pre tracking serial number I'm not too happy with the service
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Review
#1452321 Review #1452321 is a subjective opinion of poster.
Reason of review
Order processing issue

MensUSA - Shipment not arrived

1.0
Details
MensUSA - Shipment not arrived
shipment not arrived more than 1 month order ID 1ab7b39b866747cc9e9eaf9f31abef04
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Review
#1447451 Review #1447451 is a subjective opinion of poster.
Reason of review
Order processing issue

MensUSA in Los Angeles, California - Have not recived my purchase

3.5
Details
I got my suit but the shoes i order never came and i sent multiple emails to the person that contacted me about the suit and no response back this be the 4th or 5th day that i have send the email.
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Review
#1439350 Review #1439350 is a subjective opinion of poster.
Reason of review
Order processing issue
1.0
Details
I purchased a hat for $65 and paid $10 shipping. The hat I received in no way resembled the hat shown and described on their website. When I inquired about returning it, they said it would cost $15 to send it back and they would also charge me an additional $25 for the...
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Review
#1431117 Review #1431117 is a subjective opinion of poster.
Cons
  • Lousy customer service
  • Quality
  • All around service
Reason of review
Return, Exchange or Cancellation Policy
Loss
$75
Preferred solution
Full refund
Tags
  • Mensusa Is A Ripoff

MensUSA - Have not recived my purchase

Made a purchase on 12/16 2018 have not received my order no tracking num.
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Review
#1431020 Review #1431020 is a subjective opinion of poster.

MensUSA - This store is a scam, don’t bother shopping there..

1.2
Details
MensUSA - This store is a scam, don’t bother shopping there..
This store is not worth bothering with and mainly a scam. They do not accept returns, no matter what their return policy says, and they have no interest in customer satisfaction or even a professional conduct. Emails are not being responded to and they avoid customer contact wherever they can. Avoid this business or be prepared to lose your money for good. Just look at the website and you can see it all.... I bought a coat, was sent the wrong one and now they don’t even accept the return and refund the money. SCAMMER!
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Review
#1429704 Review #1429704 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
Loss
$143
Preferred solution
Full refund
Tags
  • This Store Is A Scam

Contact MensUSA Customer Service

Mailing Address:
MensUSA
11517 Santa Monica Boulevard
Los Angeles, California 90025
United States
Phone:
(844) 650-3963
All MensUSA Contacts

MensUSA - My order

It's been a few days since I've been trying to find out where my shipment is? I tried a number of times to talk to the customer service and they did not find my order even though they charged me the full amount. The worst service ...
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Review
#1391861 Review #1391861 is a subjective opinion of poster.
Reason of review
Order processing issue