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MensUSA - Horrible horrible

Everything went wrong. Whole order was wrong and they wanted me to pay for the return shipping. DO NOT BUY!!!!
1.3
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#1169410
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Ordered a suit online with 2 days shipping for an extra 15.00. Requested tracking info using 6 emails with no response until the 5th. Suit came-10 days later with no shipping refund-wrong suit- wanted to return/exchange it but it is a complicated process. Sent 4 emails...
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1.8
I didn't like
  • Customer service and response
#1112851
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Ordered a suit on 7/16/17 recieved the suit which was the wrong size placed order for another suit and sent 1st suit back as exchange.recieved another suit wrong size with instructions to get it tailored.was told that the 1st suit has to be returned and inspected...
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#1079679
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This company ruined my son's Senior Prom!! I ordered his 1st suit once i received it,they shipped off the wrong item. they said that it was a warehouse mistake. I had to hurry up and shipped the item off not to mention that I paid $22 shipping. Its too late for me to...
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1.2
#1032758
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MensUSA - Wrong sale than deny refund
MensUSA - Wrong sale than deny refund
I ordered a tuxedo in Oct (regular size) from an online store for an event in Nov. When I received it I called company and advised them it was to small, I was told the tuxedo run a little small and another would be sent that day. I called a week later about 6 pm, only...
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1.4
I didn't like
  • Lousy customer service
  • Nightmare
#1020829
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The free returns are not free. When buying a suit online you cannot trust the sizing, so we wanted more than one option. They called to tell us if we ordered more than one they would charge a 35% restocking fee. When we ordered two sizes (36 R and 38 S) they got them...
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1.2
I didn't like
  • Customer service
  • Delivery
#985366
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15 August 2016 at 11:00 AM I called to inform them of an order that I didn't received. I paid for the next day service for 2 men suits that 1 arrived and 4 day later still haven't gotten the other. Called customer service, the guy said he would check into it and email...
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#901089
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I have ordered several suits from these clowns and there is always some issue. They always blame me for the foul up. The latest they stated I ordered a size 50 suit. I wanted a 46. They won't stand behind their product and they are shysters. Avoid these idiots at all...
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1.5
I didn't like
  • Lousy customer service
  • Attitude of the slimey customer nonservice
#853763
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I bought a 3 button suit in which the pictured showed 3 button. What came delivered was a two button. The description said available in 2 button but there was no option so I assumed I would get the 3 button. I told them I wanted a complete refund and they told me...
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1.0
#815652
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Contact MensUSA

Mailing Address:
Mensusa
Mr. Anderson (Sales Manager) 1246 WestWood blvd
Los Angeles, CA 90024
Phone:
(310) 474-7571
More

MensUSA Products and Services

I ordered a tuxedo, shirts, a bow tie and cummerbund from mensUSA.com and paid for 2 day expedited shipping. Only the tuxedo jacket and pants arrived and it arrived a day late and damaged. Upon contacting mensUSA by telephone and reporting the missing items, the...
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1.0
I didn't like
  • Customer service
  • Deception
  • Quality
#797830
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